If you have a Netgear Nighthawk router or WiFi extender setup done then you would sure be aware of the ways to manage it. You can manage your extender and tweak its settings using the web interface on a browser or use the Nighthawk app on your smartphone. In case you do not have a PC then the app is the only option you are left with. If you have an issue with your app then you need to address it as soon as possible. This guide is jotted down specifically to fix the issue related to the Netgear mobile app. Read further to learn the solutions.
Nighthawk App Not Working: What Should I Do?
There can be two instances,
-Either the app is not getting launched at all
-Or you can not log in to the app
Both of these will be separately addressed in the next sections.
1. The Nighthawk App is Not Opening Up
Now that the Netgear app is not getting launched at all, here is what you should try to get it up and running:
a) Get the App Upgraded
Using an out of date app version can stop you from opening the app. Simply get the Netgear Nighthawk app updated to the recent version using the application store and then try launching it. This should help you fix the issue directly.
b) Restart the Phone
Restarting the phone is another easy and quick fix if any Nighthawk app is not responding. The phone being a technical gadget is prone to technical glitches. A glitch in the phone could be stopping the app from opening up. So, reboot it and then try to launch the app. Along with this, we suggest you remove the extra apps running in the background which is yet another reason the phone does not perform well.
c) Check the WiFi Connection
Go to the WiFi settings on your smartphone and see if you are using cellular data to access the app. Do you know if you are not connected to the local network, facing the Nighthawk app not working issue is bound to happen?
All you are supposed to do now is turn off the cellular data and connect to the Netgear WiFi extender’s network.
d) Power Cycle Network
In case the app does not work at all, then power cycle the network by powering down the extender and the host router. Wait for some time and then power them on. Connect the phone to the local network and launch the app.
e) Reinstall the App
In case the app does not work at all after power cycling the network also, then you should delete the app from your phone and reinstall it. Don’t think much and uninstall the app right away. Reboot your phone and then again install the app on the phone using the application store or Nighthawk-app.com. We hope the app will work this time.
2. Can’t Log In to the Nighthawk App
There is a possibility that you can launch the app, but can not log in to it. Try this along with the above mentioned fixes:
a) Check the Login Credentials
You should use the correct login credentials to access the Nighthawk app. If you haven’t changed the default admin login credentials yet, then use them to log in. In the event of updating the admin details, make sure you are using the updated ones. Besides, make sure that there are no typing mistakes while inserting the login credentials in their respective fields.
This is all about how you can resolve the Netgear Nighthawk app not working issue. We are sure that the app is now working normally for you and you can log in to it. Go ahead and make changes to the settings and customize the Netgear WiFi extender the way you need it.